Privacy Policy

Who We Are

ZIWAN LTD is a UK registered mobile game developer and is responsible for the processing described in this policy. Contact us at developer@ziwanltd.com.

Information We Handle

Depending on the features you use, the game may handle:

• TikTok platform identifiers: an OpenID, authorization code, access token, or similar identifier supplied through TikTok's login flow. We do not receive your TikTok password.
• Game progress: level, attributes, companions, virtual currency, inventory, settings, rankings, tutorial state, and save timestamps. Some progress may be stored locally on your device; connected features may store it on a server.
• Content you submit: text entered into companion, chat-like, feedback, or support features, together with the game context needed to return a response.
• Technical information: device and operating-system type, TikTok and game version, language, network status, IP address used for the connection, request timing, and error or diagnostic information.
• Support communications: your email address and the contents of a message when you contact us directly.

The current game does not request access to your precise location, contacts, photos, camera, or microphone.

How We Receive Information

We receive information from your use of the game, from information you choose to submit, from TikTok when platform functionality such as login is used, and from service providers that host or protect game features.

How We Use Information

• run the game and preserve or restore progress;
• provide companion, moderation, support, and other requested features;
• maintain security, prevent abuse, and diagnose technical problems;
• understand reliability and improve gameplay;
• communicate with you about support or material service changes; and
• comply with legal, safety, and platform obligations.

Legal Bases

Where UK or European data-protection law applies, we process information as needed to provide the game under our Terms of Service, for legitimate interests such as security and service improvement, with consent where required, and to comply with legal obligations.

When Information Is Shared

We may share information only as needed with:

• TikTok, which operates the platform and its login, distribution, and safety systems;
• hosting, content delivery, moderation, networking, and technical service providers;
• professional advisers, authorities, or other parties when required by law or safety; and
• a successor if the relevant business or service is reorganized or transferred.

We do not use the game to sell personal information.

International Processing

TikTok and our service providers may process information outside your country. Where required, we use contractual or other lawful safeguards for international transfers.

Retention And Deletion

We retain information only for as long as reasonably needed for the purposes above, including providing saved progress, resolving support issues, maintaining security, and meeting legal obligations. Retention periods vary by data type. Local save data may remain until you clear the game's storage or remove the app data. You may request deletion of data controlled by ZIWAN LTD by emailing us; we may need enough information to verify and locate the request.

Security

We use reasonable administrative and technical measures intended to protect information. No storage or transmission method is completely secure, so absolute security cannot be guaranteed.

Children

The game is not directed to children below the minimum age for TikTok in their country. We do not knowingly collect personal information from a child in violation of applicable law. A parent or guardian who believes a child has provided information may contact us to request review and deletion.

Your Choices And Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, receive a copy of information, or withdraw consent. Contact us to exercise a right. You may also complain to your local data-protection authority; in the United Kingdom, this is the Information Commissioner's Office.

TikTok And Other Services

TikTok and any external service you choose to use process information under their own privacy policies. This policy covers processing controlled by ZIWAN LTD and does not replace the policies of those services.

Changes To This Policy

We may update this policy when the game, law, or platform requirements change. The date at the top shows the latest version. Material changes will be communicated where required.

Contact

For privacy questions or requests, email ZIWAN LTD at developer@ziwanltd.com.